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Voice Ai Adda
Accelerate CX With Voice Bots

March 8th, 2022 | 3:00 PM - 04:30 PM

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March 8th, 2022 | 3:00 PM to 4:30 PM IST

Millions of customers increasingly choose to make purchases on eCommerce websites. With emerging and advanced tech stepping into the ecommerce space, there's a rising need to enhance your customer experience. As a result, many eCommerce companies are transitioning to conversational AI technology.

Accelerating Customer Experience - Webinar is an ideal platform for CIOs, CTOs, CFOs, CEOs, CDOs, CX heads, Contact Center Heads, and senior decision-makers to understand the challenges that organizations face and how they can leverage the power of voice AI-powered by artificial intelligence and machine learning.

The Indian Express Group in association with Skit has organised an exclusive webinar with a panel of industry leaders, where executives will have the opportunity to understand how Voice AI can transform contact center operations and improve customer experience.

Discussion Pointers:
  • Strategies to improve customer experience.
  • Importance of voice as a preferred channel to communicate with customers.
  • Voice AI in accelerating the process of acquiring and retaining customers.

Speaker:

Aman Kajaria

Business Head
Skit


Panelists:

Amit Ambre

VP Delivery
Skit

Atul Mehta

Chief Operating Officer
Shiprocket

Angad Wadia

Director of Operations
MobiKwik

Rahul Bir Singh

AVP - Customer Experience
Classplus

Harshal Hinger

SVP - Customer and Teacher Operations
WhiteHat Jr

Rahul Aggarwal

Head of Business Strategy
IndiaMART



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Express Computer is one of India's most respected IT media brands and has been in publication for 24 years running. We cover enterprise technology in all its flavours, including processors, storage, networking, wireless, business applications, cloud computing, analytics, green initiatives and anything that can help companies make the most of their ICT investments. Additionally, we also report on the fast emerging realm of eGovernance in India.

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Speaker

Alain Sanchez

EMEA CISO Senior Evangelist, Fortinet

Alain Sanchez has 20 years of executive engagement experience in the Network and Telecommunications domain. Alain joined Fortinet CISO office from Huawei Global Consulting Department where he was in charge of the Digital Transformation Practice, advising the board of Companies like Virgin Media, Telcel, INWI, Vodafone UK, China Mobile. Alain held executive positions in Alcatel-Lucent, Accenture, BT-Global Services and Nortel.

Alain Sanchez graduated from the University of Technology of Compiegne with a degree in Engineering complemented by a Master degree in industrial processes.