Self-service: The secret sauce for improving employee experience

Free Registration

Thursday, 16 September, 2021 |

3:00 PM to 4:00 PM IST

With the rapid adoption of digital channels, user expectations have changed completely. This applies to even internal stakeholders. Employees expect the same experience from their internal IT applications as they have been experiencing in other online mediums.

Many enterprises have tried to empower employees by providing a self-service portal. While the intent has been right, the execution has not been satisfactory. Employees still struggle to complete their routine tasks as most self-service portals do not reflect the user experience that is desired by employees.

To help enterprises raise the bar for creating superior employee experiences, Express Computer has partnered with Symphony SummitAI, to host a webinar on 'Self-service: The secret sauce for improving employee experience'. You will be joined by experts and practitioners who will share best practices and perspectives to improve employee experience.

Some of the key points that will be discussed include:

Expectations from self-service portals
How to create an effective self-service portal
How automation can be effectively used in service resolution
Use cases and examples of effective self-service portals

Speakers :

Rajasekharan Unnikrishnan

Director Marketing,
Symphony SummitAI

Rishee Sundararaman

Associate Director,
Symphony SummitAI

Express Computer is one of India's most respected IT media brands and has been in publication for 24 years running. We cover enterprise technology in all its flavours, including processors, storage, networking, wireless, business applications, cloud computing, analytics, green initiatives and anything that can help companies make the most of their ICT investments. Additionally, we also report on the fast emerging realm of eGovernance in India.

Express Computer Links

Our Network

Speaker

Alain Sanchez

EMEA CISO Senior Evangelist, Fortinet

Alain Sanchez has 20 years of executive engagement experience in the Network and Telecommunications domain. Alain joined Fortinet CISO office from Huawei Global Consulting Department where he was in charge of the Digital Transformation Practice, advising the board of Companies like Virgin Media, Telcel, INWI, Vodafone UK, China Mobile. Alain held executive positions in Alcatel-Lucent, Accenture, BT-Global Services and Nortel.

Alain Sanchez graduated from the University of Technology of Compiegne with a degree in Engineering complemented by a Master degree in industrial processes.