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Improved Citizen Services in the New Normal - East Zone

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Thurs, 21 January , 2021 | 3:00 PM to 4:30 PM IST - 90 Min

During these uncertain times, many State and Central government departments are proactively using emerging tech tools to address financial pressures, support remote work and ensure business continuity and quickly scaling to meet unusual spikes in demand while delivering citizen services effectively. The States and the Centre are using modern technologies to ensure citizens, particularly in the remote areas, continue to get essential services digitally like e-pass for uninterrupted movement across the country, telemedicine services, online classes for students, online issuance of government certificates, Aadhaar-enabled bank services, ration and conducting competitive exams among many others.

It is because of the government’s proactiveness, general public including employees, pensioners, businessmen benefitted from the IT enabled services provided for downloading digitally signed land records copies, eService book, pension disbursement, payments to contractors, extensions in the dates of registration of vehicles, driving licenses among others. To continue these efforts States Governments need strong technology support and data analytics to predict the situation and take measures and ensure business continuity. The government’s top priority is to improve and strengthen governance in these uncertain times. More specifically, to evaluate the power of Cloud to empower automation and enable delivery of effective e-governance services.

As a continued extension of our support to the Digital India initiative, Express Computer of The Indian Express Group in association with AWS are organising and insightful webinar on, “Improved Citizen Services in the New Normal”, to focus on exemplary success stories from the Government departments, and share best practices on navigating these uncertain times through technology.


Manoj Mishra

Secretary, Department of Electronics & IT
Government of Odisha

Ajay Kaul

Head, State & Local Govt. Business, WWPS
Amazon Internet Services Pvt Ltd (AISPL)


Salil Das

Ex-Director, IT,
Government Of Tripura

Sanjay Das

Joint Secretary,
Department of IT,
Government Of West Bengal

Sohan Nautiyal

State e-Governance Mission Team (SeMT),
Government Of Odisha

Sunil Kalra

Principal Consultant,
State e-Governance Mission Team (SeMT),
Government Of Bihar

Henry Potsangbam

State e-Governance Mission Team (SeMT),

Narayana Birakayala

Senior Cloud Advisor, WWPS
Amazon Internet Services Pvt Ltd (AISPL)

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Express Computer is one of India's most respected IT media brands and has been in publication for 24 years running. We cover enterprise technology in all its flavours, including processors, storage, networking, wireless, business applications, cloud computing, analytics, green initiatives and anything that can help companies make the most of their ICT investments. Additionally, we also report on the fast emerging realm of eGovernance in India.

© The Indian Express (P) Ltd. Event managed by Business Publications Division.


Alain Sanchez

EMEA CISO Senior Evangelist, Fortinet

Alain Sanchez has 20 years of executive engagement experience in the Network and Telecommunications domain. Alain joined Fortinet CISO office from Huawei Global Consulting Department where he was in charge of the Digital Transformation Practice, advising the board of Companies like Virgin Media, Telcel, INWI, Vodafone UK, China Mobile. Alain held executive positions in Alcatel-Lucent, Accenture, BT-Global Services and Nortel.

Alain Sanchez graduated from the University of Technology of Compiegne with a degree in Engineering complemented by a Master degree in industrial processes.