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How to use Change Management as a lever for improving service delivery and minimizing downtime

Thursday, 9 December, 2021 | 03:00 PM - 04:00 PM

Free Registration

Thursday, 9 December, 2021 | 3:00 PM to 4:00 PM IST

One of the most challenging ITIL processes for IT organizations to implement and execute is the Change Management process. If done right, change management can be a big lever for raising the bar for service delivery. If not executed well, change can impact service delivery and users can be affected. It is also equally important to inform users and customers of the IT organization about scheduled changes to avoid disruptions. The final element of a Change Management decision is risk. Managing change is really about managing risk to the organization by understanding the potential impact of a change on the live environment and taking the appropriate actions to prevent a business disruption.

To understand how you can use Change Management as a lever for improving efficiencies, join us for an interactive webinar where you will learn how SUMMITAI helps IT organizations implement a functional and effective Change Management process.

Attend this webinar to learn:
  • The most important steps that organizations should follow to ensure a successful implementation of the ITIL Change Management process
  • Practical tips for classifying changes, risks assessment, planning and running the Change Advisory Board process meeting
  • How to do testing and deployment and templatize change requests and change creation
  • How to automate change workflows proactively


Rajasekharan Unnikrishnan

Director Marketing,
Symphony SummitAI

Syed Shiraz Rizvi

Associate Director- Presales,
Symphony SummitAI

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Express Computer is one of India's most respected IT media brands and has been in publication for 24 years running. We cover enterprise technology in all its flavours, including processors, storage, networking, wireless, business applications, cloud computing, analytics, green initiatives and anything that can help companies make the most of their ICT investments. Additionally, we also report on the fast emerging realm of eGovernance in India.

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Alain Sanchez

EMEA CISO Senior Evangelist, Fortinet

Alain Sanchez has 20 years of executive engagement experience in the Network and Telecommunications domain. Alain joined Fortinet CISO office from Huawei Global Consulting Department where he was in charge of the Digital Transformation Practice, advising the board of Companies like Virgin Media, Telcel, INWI, Vodafone UK, China Mobile. Alain held executive positions in Alcatel-Lucent, Accenture, BT-Global Services and Nortel.

Alain Sanchez graduated from the University of Technology of Compiegne with a degree in Engineering complemented by a Master degree in industrial processes.