How to use Change Management as a lever for improving service delivery and minimizing downtime

One of the most challenging ITIL processes for IT organizations to implement and execute is the Change Management process. If done right, change management can be a big lever for raising the bar for service delivery. If not executed well, change can impact service delivery and users can be affected. It is also equally important to inform users and customers of the IT organization about scheduled changes to avoid disruptions. The final element of a Change Management decision is risk. Managing change is really about managing risk to the organization by understanding the potential impact of a change on the live environment and taking the appropriate actions to prevent a business disruption.

To understand how you can use Change Management as a lever for improving efficiencies, join us for an interactive webinar where you will learn how SUMMITAI helps IT organizations implement a functional and effective Change Management process.

Attend this webinar to learn:

• The most important steps that organizations should follow to ensure a successful implementation of the ITIL Change Management process
• Practical tips for classifying changes, risks assessment, planning and running the Change Advisory Board process meeting
• How to do testing and deployment and templatize change requests and change creation
• How to automate change workflows proactively