How to build a resilient service experience

3:00 PM - 4:00 PM IST - 60 Min

Resilience is one of the key attributes desired by most corporations today. The COVID-19 pandemic has taught enterprises the critical importance of staying resilient during times of uncertainty. As the past two years have taught us, technology has been one of the key reasons for helping organizations prepare and adapt to changing and dynamic situations.

Another important lesson learnt from the pandemic has been to build a resilient service experience. As several organizations have realized during the pandemic, the ability of an organization to react to a major incident makes a huge difference in minimizing the impact of the incident and bringing services back. Hence IT leaders must focus on developing and improving their incident management strategies to remediate critical events that threaten delivery of services.

To explore and find out more about the best practices to define and manage major incident management process, join us for this exciting knowledge webinar co-created by Express Computer and Symphony SummitAI. You will be joined by experts and practitioners who will share best practices and perspectives for raising the bar for agent productivity.

Join this webinar to learn how to:

• Setup an effective Major Incident Management (MIM) process
• Reduce or eliminate common mistakes that can affect your organization's MIM
• Reduce MTTR and improve response time for major incidents
• Bring in a structured approach that can help your enterprise better respond to future incidents and build resilience
• Accelerate engagement and decision-making across multi-stakeholders through an integrated process for horizon scanning and information exchange

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Speaker:

Jay Sridharan

Senior Solution Consultant
Symphony SummitAI