How to accelerate digitalization using Enterprise Service Management

3:00 PM - 4:00 PM IST - 60 Min

In the past two years, digital transformation initiatives have accelerated at a frantic pace. As a result, almost every firm has a digital first policy today. Research firm, IDC, has predicted that by 2023, 1 in 3 companies will generate more than 30% of their revenues from digital products and services, as compared to 1 in 5 in 2020. To improve their digital capabilities, organizations are looking for new ways to automate and manage processes, increase transparency, and have greater cost control. Today, IT leaders to achieve these objectives while keeping productivity gains and without suffering any service experiences.

As legacy service management cannot keep up the pace for today’s digital business, enterprises require a new approach which can be done by transforming IT service management (ITSM) principles and capabilities that have driven success for IT, and implement them in departments that have been screaming for service improvements and increased customer satisfaction. Enterprise Service Management (ESM) is a fresh approach to ITSM that provides departments outside of IT, service management practices that they can take and apply to their services.

To explore and find out more about on how enterprises can use ESM to their advantage, join us for an exciting knowledge webinar co-created by Express Computer and Symphony SummitAI. You will be joined by experts and practitioners who will share best practices and perspectives on how enterprises can use the power of ESM to drive better service delivery within functions such as HR, marketing, finance and legal.

Attend this webinar to learn how :

• An ESM solution can help customers in accelerating digitalization across the organization.
• Provide a streamlined, consistent and reliable customer experience along with cross functional collaboration using omni-channel engagement modes and unified service portals
• Provide business process optimization using digital workflows, through which, enterprises can extend services beyond IT and scale operations by automating work across departments to unite front, middle, and back offices
• Enable end to end service operations using AI and Automation
• Leverage real-time insights which helps leaders in faster decision making and innovation

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Speaker:

Jay Sridharan

Senior Solution Consultant
Symphony SummitAI