It’s that time of the year again – the birds are chirping, the sun is shining, winter clothes can get packed away; and so can some of your old support processes. In a world where focusing on the customer is key, support organizations are looking to make technicians’ jobs easier, and we are here to help. We’ve collected the top 5 tips for saving steps while remotely supporting end users, and we would like to share them with you.
Bonus: Ready to get a better view of what is happening with your help desk? Understand Rescue’s reporting functionality
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Express Computer is one of India's most respected IT media brands and has been in publication for 24 years running. We cover enterprise technology in all its flavours, including processors, storage, networking, wireless, business applications, cloud computing, analytics, green initiatives and anything that can help companies make the most of their ICT investments. Additionally, we also report on the fast emerging realm of eGovernance in India.