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Flexing Working in BPO -
Impact on IT Team

June 21st, 2022 | 3:00 PM - 4:00 PM

Watch On Demand

June 21st, 2022 | 3:00 PM to 4:00 PM IST

There is more to flexible-work than simply letting people work-from-home. With much of their employee base working from home, BPOs incorporated new technologies that allows them to perform quality work without being in an office setting.

Getting your technology right, increases the likelihood of workers being happy with their flexible-work experience. But the focus on ensuring employee productivity for such a huge workforce challenges IT teams while increasing their workload and creates a need for solutions that can help make IT support Easy for the remote workers.

Join this engaging live roundtable discussion to learn how flexible working in BPO is impacting the IT team. We are waiting for you!

Key Takeaways:
  • The challenges of a hybrid work environment in BPOs
  • Best practices in terms of technology & processes
  • How to simplify IT support operations
  • The security concerns and how can the risks be mitigated

Speaker :

Natasha Rock

Remote Support Group Lead - APAC

Panelist :

Boswell Gomes

VP IT, Concentrix

Nayan Desai

Chief Information Officer, WNS

Michael Yesudas

Chief Technology Officer, SunTec Business Solutions

John Praveen

VP & Head of Sitel Technical Support as a Service, Sitel Group

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Alain Sanchez

EMEA CISO Senior Evangelist, Fortinet

Alain Sanchez has 20 years of executive engagement experience in the Network and Telecommunications domain. Alain joined Fortinet CISO office from Huawei Global Consulting Department where he was in charge of the Digital Transformation Practice, advising the board of Companies like Virgin Media, Telcel, INWI, Vodafone UK, China Mobile. Alain held executive positions in Alcatel-Lucent, Accenture, BT-Global Services and Nortel.

Alain Sanchez graduated from the University of Technology of Compiegne with a degree in Engineering complemented by a Master degree in industrial processes.