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24 Aug, 2022 | 3:00 PM to 4:30 PM IST

An exclusive Webinar on Enhancing Customer Engagement with Omnichannel Experience

As a retail brand, how can you aim to set the bar high in these competing times? How can you ambitiously reimagine your relationships with customers? How can you focus more on delivering exceptional experiences?

The answer to all these questions is Omnichannel CX.

Using Omnichannel, retail brands can rewire their customer-facing functions and delight their customers.

Omnichannel CX is an approach that promotes customer-obsession and reignites growth. No longer an aspiration, Omnichannel CX is fast becoming a must-have for any modern business because consumers have multiple avenues to interact with your brand.

To highlight the significance of customer engagement and explore the omnichannel experience, Express Computer (The Indian Express Group), along with Infobip India - is organizing an exclusive webinar on 'Enhancing Customer Engagement with Omnichannel Experience'.

Agenda:

TIME SESSION
3:00 PM – 3:05 PM Opening Note by Express Computer
3:05 PM – 3:15 PM Presentation by Infobip
Aravindan Somasundaram, Head of Enterprise Presales & Consulting, Infobip
3:15 PM- 3:35 PM Fireside Chat
Aditya Mehta, Head Digital Transformation, Enrich Aravindan Somasundaram, Head of Enterprise Presales & Consulting, Infobip
3:35 PM – 4:15 PM Panel Discussion:
Moderator: Sudhish Sitaram,Regional Head of Marketing – India, Infobip
4:15 PM – 4:25 PM Q&A/Poll Questions
4:25 PM – 4:30 PM Thank you by Express Computer

Speakers :

Aditya Mehta

Head Digital Transformation
Enrich

Aravindan Somasundaram

Head of Enterprise Presales & Consulting
Infobip

Panelists :

Deepak Sharma

Chief Product Officer
Pepperfry

Satish Panchapakesan

Sr. VP & CIO
Arvind Fashions Ltd

Stabak Das

Associate Director, SCM
Snapdeal

Rahul Prabhakar

Head of Retail & Channel Sales
Monte Carlo Fashions Ltd

Shweta Srivastava

Director - CS & Customer Experience
Tata CLiQ

Moderator :

Sudhish Sitaram

Regional Head of Marketing – India
Infobip


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Express Computer is one of India's most respected IT media brands and has been in publication for 24 years running. We cover enterprise technology in all its flavours, including processors, storage, networking, wireless, business applications, cloud computing, analytics, green initiatives and anything that can help companies make the most of their ICT investments. Additionally, we also report on the fast emerging realm of eGovernance in India.

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Speaker

Alain Sanchez

EMEA CISO Senior Evangelist, Fortinet

Alain Sanchez has 20 years of executive engagement experience in the Network and Telecommunications domain. Alain joined Fortinet CISO office from Huawei Global Consulting Department where he was in charge of the Digital Transformation Practice, advising the board of Companies like Virgin Media, Telcel, INWI, Vodafone UK, China Mobile. Alain held executive positions in Alcatel-Lucent, Accenture, BT-Global Services and Nortel.

Alain Sanchez graduated from the University of Technology of Compiegne with a degree in Engineering complemented by a Master degree in industrial processes.