2:30 PM - 04:00 PM
Over the last few years, digital mediums have completely altered and raised the bar for customer expectations. Personalization, immediacy, and convenience are some of the key characteristics that customers expect from brands. Leading brands are responding by using digital mediums that help them directly engage with customers.
To explore the rise of conversational platforms, and their effectiveness in driving exceptional experiences for customers, Express Computer has partnered with industry expert, Infobip, to host a focused knowledge oriented webinar.
As part of this webinar, we will explore how customer experience management is changing, and how brands can explore the power of conversational experiences. We will also explore how advanced customer experience platforms can allow companies to create next generation customer experiences quickly and easily. We will also explore how companies of every size can look to offer an omnichannel approach to customer service, using ready to create conversational tools (such as chatbots).
Join us for this session to learn how you can:
- Provide customers with round-the-clock support via convenient communication channels and simultaneously process thousands of requests
- Automate customer interactions, run personalized marketing campaigns and provide higher quality of service
- Reduce telephony costs while handling more calls thanks to chats with customers
- Solve simple questions quickly with a scripted or AI chatbot, and let operators focus on more complex problems
Agenda:
| TIME | SESSION |
| 2:30 PM – 2:35 PM | Welcome Note |
| 2:35 PM – 2:45 PM | Speaking session Mahesh Mahale, Head of Professional Services - India, Infobip |
| 2:45 PM – 3:05 PM | Fireside Chat: How AI can transform customer experience Aravindan Somasundaram, Head of Enterprise Presales & Consulting, Infobip CA. Navratan Bohra, Assistant Vice President, Anand Rathi Share & Stock Brokers |
| 3:05 PM – 3:40 PM | Panel Discussion: Will Collaborative Intelligence revolutionize the Customer Experience Panelists: KV Dipu, Head - Operations & Customer Service, Bajaj Allianz General Insurance Sachin Dutta,Chief Operating Officer and Director - Technology, Canara HSBC Life Insurance Srinivas Jain,Executive Director and Head of Strategy, SBI Mutual Fund Amit Sharma, Product Head - Mobile App Vertical, Coverfox Insurance Moderator: Sandesh Sarang, Revenue Director - India, Bangladesh, Nepal and Sri Lanka, Infobip |
| 3:40 PM – 3:55 PM | Q&A |
| 3:55 PM – 4:00 PM | Vote of Thanks |
Speakers :
Mahesh Mahale
Head of Professional Services - India
Infobip
Aravindan Somasundaram
Head of Enterprise Presales & Consulting
Infobip
CA. Navratan Bohra
Assistant Vice President, Anand Rathi Share & Stock Brokers
Panelists :
KV Dipu
Head - Operations & Customer Service
Bajaj Allianz General Insurance
Sachin Dutta
Chief Operating Officer and Director - Technology
Canara HSBC Life Insurance
Srinivas Jain
Executive Director and Head of Strategy
SBI Mutual Fund
Amit Sharma
Product Head - Mobile App Vertical, Coverfox Insurance
Moderator :
Sandesh Sarang
Revenue Director - India, Bangladesh, Nepal and Sri Lanka
Infobip
