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Blending AI with Human Intelligence to elevate your Customer Experience

June 28th, 2022 | 2:30 PM - 04:00 PM


28 June, 2022 | 2:30 PM to 4:00 PM IST

Over the last few years, digital mediums have completely altered and raised the bar for customer expectations. Personalization, immediacy, and convenience are some of the key characteristics that customers expect from brands. Leading brands are responding by using digital mediums that help them directly engage with customers.

To explore the rise of conversational platforms, and their effectiveness in driving exceptional experiences for customers, Express Computer has partnered with industry expert, Infobip, to host a focused knowledge oriented webinar.

As part of this webinar, we will explore how customer experience management is changing, and how brands can explore the power of conversational experiences. We will also explore how advanced customer experience platforms can allow companies to create next generation customer experiences quickly and easily. We will also explore how companies of every size can look to offer an omnichannel approach to customer service, using ready to create conversational tools (such as chatbots).

Join us for this session to learn how you can: 

  • Provide customers with round-the-clock support via convenient communication channels and simultaneously process thousands of requests
  • Automate customer interactions, run personalized marketing campaigns and provide higher quality of service 
  • Reduce telephony costs while handling more calls thanks to chats with customers 
  • Solve simple questions quickly with a scripted or AI chatbot, and let operators focus on more complex problems 


2:30 PM – 2:35 PM Welcome Note
2:35 PM – 2:45 PM Speaking session
Mahesh Mahale, Head of Professional Services - India, Infobip
2:45 PM – 3:05 PM Fireside Chat: How AI can transform customer experience
Aravindan Somasundaram, Head of Enterprise Presales & Consulting, Infobip
CA. Navratan Bohra, Assistant Vice President, Anand Rathi Share & Stock Brokers
3:05 PM – 3:40 PM Panel Discussion: Will Collaborative Intelligence revolutionize the Customer Experience
KV Dipu, Head - Operations & Customer Service, Bajaj Allianz General Insurance
Sachin Dutta,Chief Operating Officer and Director - Technology, Canara HSBC Life Insurance
Srinivas Jain,Executive Director and Head of Strategy, SBI Mutual Fund
Amit Sharma, Product Head - Mobile App Vertical, Coverfox Insurance
Sandesh Sarang, Revenue Director - India, Bangladesh, Nepal and Sri Lanka, Infobip
3:40 PM – 3:55 PM Q&A
3:55 PM – 4:00 PM Vote of Thanks

Speakers :

Mahesh Mahale

Head of Professional Services - India

Aravindan Somasundaram

Head of Enterprise Presales & Consulting

CA. Navratan Bohra

Assistant Vice President, Anand Rathi Share & Stock Brokers

Panelists :

KV Dipu

Head - Operations & Customer Service
Bajaj Allianz General Insurance

Sachin Dutta

Chief Operating Officer and Director - Technology
Canara HSBC Life Insurance

Srinivas Jain

Executive Director and Head of Strategy
SBI Mutual Fund

Amit Sharma

Product Head - Mobile App Vertical, Coverfox Insurance

Moderator :

Sandesh Sarang

Revenue Director - India, Bangladesh, Nepal and Sri Lanka

Express Computer Logo

Express Computer is one of India's most respected IT media brands and has been in publication for 24 years running. We cover enterprise technology in all its flavours, including processors, storage, networking, wireless, business applications, cloud computing, analytics, green initiatives and anything that can help companies make the most of their ICT investments. Additionally, we also report on the fast emerging realm of eGovernance in India.

Copyright © The Indian Express [P] Ltd. All Rights Reserved.


Alain Sanchez

EMEA CISO Senior Evangelist, Fortinet

Alain Sanchez has 20 years of executive engagement experience in the Network and Telecommunications domain. Alain joined Fortinet CISO office from Huawei Global Consulting Department where he was in charge of the Digital Transformation Practice, advising the board of Companies like Virgin Media, Telcel, INWI, Vodafone UK, China Mobile. Alain held executive positions in Alcatel-Lucent, Accenture, BT-Global Services and Nortel.

Alain Sanchez graduated from the University of Technology of Compiegne with a degree in Engineering complemented by a Master degree in industrial processes.