The efficiency of an IT service management function is directly dependent on the knowledge and ability of the agents who are responsible for resolving issues for customers. The productivity of an agent is also directly dependent on how quickly can the agent find out relevant information and solve customer problems.
To explore and find out more about how you can turn your agents into super agents, join us for this exciting knowledge webinar co-created by Express Computer and Symphony SummitAI. You will be joined by experts and practitioners who will share best practices and perspectives for raising the bar for agent productivity.
Join this webinar to learn how to:
- Empower agents with intelligent knowledge search
- Boost agent productivity using rules, custom filters and views
- Transform agents into super agents with operational intelligence which provides contextual information related to outages and helps in faster resolution
- Leverage the value of virtual war rooms for major incident management
- Make use of AI to auto categorize, auto prioritize and auto assign incidents
